Processing & Shipping

This is a very fragile item requiring gentle packaging. We do our best to protect it, but shipping conditions can be a little rough and items may not hold their original form.
Our current processing time is about 7-10 business days (not including weekends and holidays). Please note that this is approximate and processing can be a little under or a little over stated processing time. Please contact nora@cassiojumae.com if there is an issue.
Orders are marked as "pre-shipment" once a shipping label has been created, but this does not mean the package has shipped yet. Since our processing time is 14 to 18 business days (excluding weekends and holidays), we sometimes prepare labels in advance to streamline fulfillment. Once your order is fully processed and handed off to the carrier, tracking will update accordingly.
Special orders may take longer to process.
Due to high demand, multiple orders might be mailed separately.
We ship to the selected countries in Europe. If you would like to place an order from a country that we currently don't ship to, please contact nora@cassiojumae.com and we will do our best to see if we can ship to you.
We ship with PostNL and shipping is going to take about 3-10 days depending on your location.
We often print labels several days in advance to optimize the final processing stages during shipment preparations.
International shipping takes up to 2-4 weeks depend on your location. Please contact us if you have any questions.
Issues with damaged items must be addressed within 48 hours.
We are not responsible for damaged or lost items. Once the package leaves our facility, it is no longer our responsibility and you will have to contact the shipping service.
No returns or exchanges accepted on edible products. Check our Refund Policy if you have questions.

NOTE: AFTER ITEMS ARE SHIPPED, THE CARRIER IS THEREFORE RESPONSIBLE FOR LOST OR DAMAGED PACKAGES, for ex. candy opened, candy melted, incorrect delivery address, if item is "delivered" but you haven't received the package, etc.

Processing & Shipping

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Special orders may take longer to process.

Due to high demand, multiple orders might be mailed separately.

We ship to the selected countries in Europe. If you would like to place an order from a country that we currently don't ship to, please contact nora@cassiojumae.com and we will do our best to see if we can ship to you.

We ship with PostNL and shipping is going to take about 3-10 days depending on your location.

We often print labels several days in advance to optimize the final processing stages during shipment preparations.

International shipping takes up to 2-4 weeks depend on your location. Please contact us if you have any questions.

Issues with damaged items must be addressed within 48 hours.

We are not responsible for damaged or lost items. Once the package leaves our facility, it is no longer our responsibility and you will have to contact the shipping service.

No returns or exchanges accepted on edible products. Check our Refund Policy if you have questions.

NOTE: AFTER ITEMS ARE SHIPPED, THE CARRIER IS THEREFORE RESPONSIBLE FOR LOST OR DAMAGED PACKAGES, for ex. candy opened, candy melted, incorrect delivery address, if item is "delivered" but you haven't received the package, etc.